Return & Refund Policy

1. Return Eligibility

Return requests may be considered when a product has a verified issue or does not match the confirmed order details.

Eligible situations may include:

• The product arrives damaged.
• The wrong product is received.
• The product is materially different from the confirmed order.
• The product has a verified manufacturing defect.

All return requests are subject to review and verification by our customer support team.

2. Non-Returnable Situations

A return or refund request may not be accepted in certain circumstances, including:

• Change of mind after an order has been processed or shipped.
• Damage caused by improper use, handling, or storage after delivery.
• Products that have been used, altered, or damaged by the customer.
• Requests submitted without sufficient supporting information.

Certain product categories may have additional return restrictions due to hygiene, safety, or product-specific considerations, subject to applicable consumer protection laws.

3. Reporting a Problem

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as reasonably possible after receiving the product.

To help us review your request, please provide:

• Your name and order information.
• A description of the issue.
• Clear photographs or videos showing the problem, where applicable.
• Any other information reasonably needed to review the request.

4. Return Request Process

Once we receive your request, our team will review the submitted information and may contact you if additional details are required.

The general process is as follows:

• Contact our customer support team.
• Submit your order details and supporting evidence.
• Wait for our review and return instructions, if applicable.
• Follow the instructions provided by our team.

Please do not send products back before receiving confirmation and return instructions from us.

5. Refund Policy

Refunds may be considered for eligible cases after the issue has been reviewed and approved.

If a refund is approved, the refund arrangement and applicable process will be communicated to the customer.

The time required for a refund to be completed may depend on the payment method and the relevant payment provider or financial institution.

6. Product Replacement

Depending on product availability and the nature of the issue, we may offer a replacement for an eligible damaged, defective, or incorrect product.

Replacement arrangements will be communicated after the request has been reviewed and approved.

7. Return Shipping Costs

Responsibility for return shipping costs will be determined based on the circumstances of the request and the applicable consumer protection requirements.

Customers should contact us before arranging return shipment so that the appropriate process can be confirmed.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may depend on the current order status. An order that has already been processed, dispatched, or delivered may no longer be eligible for cancellation.

9. Policy Exceptions and Consumer Rights

This policy is intended to explain our general return and refund procedures. It does not limit any rights or remedies that customers may have under applicable consumer protection laws.

Where applicable law provides greater protection to customers, the relevant legal requirements will take precedence over this policy.

10. Contact Us

For questions about returns, replacements, refunds, or order-related concerns, please contact our customer support team.