Shipping Policy

1. Business and Shipping Information

JERO LLC is a business registered in the United States serving customers in Indonesia. Although our business is registered in the United States, orders intended for customers in Indonesia are fulfilled and shipped from Indonesia through our fulfillment arrangements and shipping partners.

Our shipping arrangements are designed to serve customers within Indonesia. Delivery availability may depend on the destination and the shipping service available for each order.

2. Order Processing

Orders are processed after the required order information has been received and the order has been confirmed.

Order processing may include:

• Reviewing the submitted order details.
• Confirming product availability.
• Preparing the order for shipment.
• Arranging delivery through an appropriate shipping service.

Processing times may vary depending on product availability, order volume, and other operational factors.

3. Shipping Destinations

We primarily serve customers located in Indonesia. Orders may be delivered to available residential or business addresses within the service coverage of our shipping partners.

Delivery availability may vary depending on the destination, accessibility, and shipping service coverage.

4. Shipping Methods

Orders may be shipped using available third-party courier and delivery services in Indonesia.

The shipping method may depend on the destination, product type, availability, and delivery arrangements for the order.

Where applicable, shipping information will be provided during the ordering process or through customer communication.

5. Shipping Fees

Shipping fees, if applicable, may vary depending on the destination, product, package size, weight, and selected delivery service.

Any applicable shipping charges will be communicated to customers during the ordering process or before the order is finalized.

6. Estimated Delivery Time

Delivery times may vary depending on the customer's location, courier operations, product availability, weather conditions, and other circumstances beyond our reasonable control.

Any delivery timeframe provided is an estimate and should not be considered a guaranteed delivery date unless expressly confirmed.

7. Order Tracking

If a tracking number or shipment reference is available, it may be provided to customers through the contact information submitted with their orders.

Customers can use the provided tracking information through the relevant courier's tracking service, where available.

8. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

• Full recipient name.
• Complete delivery address.
• Valid contact phone number.
• Other information required for successful delivery.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or additional delivery arrangements.

9. Delayed or Unsuccessful Deliveries

Although we aim to support timely deliveries, delays may occur due to circumstances such as:

• Courier service disruptions.
• Incorrect or incomplete delivery addresses.
• Unavailability of the recipient.
• Weather conditions or transportation disruptions.
• Other circumstances beyond our reasonable control.

If a delivery issue occurs, customers may contact us for assistance and further information.

10. Damaged or Missing Packages

If an order arrives damaged or appears to be missing, customers should contact us as soon as reasonably possible after delivery or the expected delivery date.

Where available, customers may be asked to provide photographs, order details, or other relevant information to help us review the issue.

Each report will be reviewed based on the circumstances and applicable policies.

11. Contact Us

If you have questions about shipping, delivery status, or an existing order, please contact our team: